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【简答题】
报送乘客意见薄时应包括()和()。
题目标签:
意见薄
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参考解析:
刷刷题刷刷变学霸
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【判断题】车站当班接收到的“乘客意见卡/乘客意见薄”内容,必须立即上报站(副)区长、分管技术岗。
A.
正确
B.
错误
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【单选题】直分销设立省市两级投诉电话,受理客户投诉,收集资料,作好记录;公示客户意见薄,受理人及时协同有关部门进行调查,及时取证核实,查清事实,做好客户投诉受理;处理投诉后 。
A.
联系客户并听取记录意见
B.
听取意见
C.
联系客户
D.
汇报领导
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【简答题】查克停车公司对其服务员收小费有严格的控制,按照公司制度,凡违反者一律重罚,他们在公司设立了意见薄和监督电话,客户可随时举报,并得到及时处理。公司还将上述要求与措施事先通知到每一个服务员,提醒其注意遵守。该公司的控制措施包括( )。
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【简答题】The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __21__to take his medicine when the ...
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【判断题】网点应及时对《客户意见薄》上面提出的问题进行回复。()
A.
正确
B.
错误
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【判断题】《农村供电营业规范化服务窗口标准》要求:要在营业场所设立客户意见箱或意见薄,实行领导接待日制度。
A.
正确
B.
错误
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【简答题】The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __21__to take his medicine when the ...
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【判断题】《客户意见薄》若有客户意见网点必须在12小时内确认并回复
A.
正确
B.
错误
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【简答题】The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __36__to take his medicine when the ...
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【简答题】The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __36__to take his medicine when the ...
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