A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a betterat a computer store. So I went back to the supermarket toit for some other products. Withtelling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started.
I was midwaywhen a clerk suddenly stopped me. 'You are not allowed toa bag around in this store. Open it and show me the!' she yelled coldly.
, I opened the bag andthe ink to her. 'I'm returning it. ' I said.
'You should have left the bag with the clerk upon. Let me see your receipt!' she demanded I did as told, looking around, embarrassedeveryone was laughing at me. 'Perhaps in the future you'll learn how to follow the store. ' she added.
By the time I finished shopping, I was angry. How dare she treat me as a? I went looking for her and asked for her. She mumbled (嘀咕) something. I asked her again, and this time I heard 'Ursula. '
'Ursula what?' I asked. She yelled at me, 'Ursula! ' and stormed away.
'This employee is about to become unemployed, ' Iwhen I got home. 1their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, 'Our employees are taught to be. Give me your phone number and I will ring you back. '
She did two days later. 'I'm sorry,' she said, 'but there's no Ursula at that supermarket. Can youher so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerateto our customers. '
By this time, I had calmed down. l didn't really want the employee to lose her. So I told the representative to forget about it.
小题1:A．reductionB．choiceC．introductionD．price小题2:A．changeB．returnC．receiveD．replace小题3:A．somebodyB．nobodyC．everybodyD．anybody小题4:A．bargainingB．storingC．loadingD．shopping小题5:A．acrossB．upC．throughD．down小题6:A．carryB．showC．moveD．push小题7:A．identityB．contentsC．belongingsD．ink小题8:A．DepressedB．ShockedC．AmusedD．Stressed小题9:A．pouredB．mixedC．showedD．fell小题10:A．exitB．admissionC．entryD．departure小题11:A．even thoughB．as ifC．so thatD．in case小题12:A．linesB．bordersC．regulationsD．permissions小题13:A．criminalB．blue-collarC．beggarD．colleague小题14:A．numberB．careerC．explanationD．name小题15:A．calmed down B．thought aloudC．found outD．got through小题16:A．rangB．visitedC．questionedD．blamed小题17:A．patientB．cleverC．politeD．hardworking小题18:A．recognizeB．informC．describeD．forgive小题19:A．yellingB．pointingC．talkingD．lying小题20:A．jobB．wayC．chanceD．business