A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better at a computer store. So I went back to the supermarket to it for some other products. With telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started . I was midway when a clerk suddenly stopped me. "You are not allowed to a bag around in this store. Open it and show me the !" she yelled coldly. , I opened the bag and the ink to her. "I'm returning it. " I said. "You should have left the bag with the clerk upon . Let me see your receipt!" she demanded I did as told, looking around, embarrassed everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store . " she added. By the time I finished shopping, I was angry. How dare she treat me as a ? I went looking for her and asked for her . She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula. " "Ursula what?" I asked. She yelled at me, "Ursula! " and stormed away. "This employee is about to become unemployed, " I when I got home. 1 their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, "Our employees are taught to be . Give me your phone number and I will ring you back. " She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate to our customers. " By this time, I had calmed down. l didn't really want the employee to lose her . So I told the representative to forget about it. 小题1: A．reduction B．choice C．introduction D．price 小题2: A．change B．return C．receive D．replace 小题3: A．somebody B．nobody C．everybody D．anybody 小题4: A．bargaining B．storing C．loading D．shopping 小题5: A．across B．up C．through D．down 小题6: A．carry B．show C．move D．push 小题7: A．identity B．contents C．belongings D．ink 小题8: A．Depressed B．Shocked C．Amused D．Stressed 小题9: A．poured B．mixed C．showed D．fell 小题10: A．exit B．admission C．entry D．departure 小题11: A．even though B．as if C．so that D．in case 小题12: A．lines B．borders C．regulations D．permissions 小题13: A．criminal B．blue-collar C．beggar D．colleague 小题14: A．number B．career C．explanation D．name 小题15: A．calmed down B．thought aloud C．found out D．got through 小题16: A．rang B．visited C．questioned D．blamed 小题17: A．patient B．clever C．polite D．hardworking 小题18: A．recognize B．inform C．describe D．forgive 小题19: A．yelling B．pointing C．talking D．lying 小题20: A．job B．way C．chance D．business