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举一反三
【多选题】下列属于管家乔迁问候准备工作的是（）。
A.
客户乔迁一个月内，管家向客户表示恭贺
B.
拜访前通过物业CRM系统详细了解业主家庭情况：（包括且不限业主的姓氏、年龄、职业、家中常住人员及有无老人和小孩、之前有无投诉等）
C.
提前和业主预约好上门拜访的时间
D.
准备好上门拜访、问候的统一说辞
【单选题】It is hard to get any agreement on the accurate meaning of the term "social class". In everyday life, people tend to have a different approach to those they consider their equals from that which they ...
A.
to define the term social class does not involve much difficulty
B.
there is much alternation in people’’s social classes
C.
to evaluate a person’’s social class is a very complex procedure
D.
we can tell which social class a person belongs to by the way he behaves