Apartado 519
Panama, Republica de Panama
June, 2002
Customer Relations Dept.
Univox Audio Systems, Inc.
7789 Grove Blvd.
Palo Alto, CA 94302
Dear Sir / Madam,
I’m writing to you concerning a Univox CD player(Model CDP4500) that I purchased several months ago from one of your dealers (经销商) here in Panama City: Discount Audio.
From your ads, I was led to believe that your audio equipments are the best available on the market. That’s hard to believe, considering that I’ve had nothing but problems with my CD player from the day I bought it.
For one thing, the tracking (跟踪) mechanism doesn’t work properly; I can never tell for sure what part of the CD is playing. And now there’s a problem with the volume(音量) control; sometimes it works and sometimes it doesn’t.
I took the player to the service department at Discount Audio. When I picked it up, they said they’d fixed the tracking mechanism as best they could, but it still doesn’t work properly.
I’m sick and tired of all the problems I’ve had with your product. I hope you will understand my concern. I look forward to hearing from you about what you can do to help solve this problem.
Faithfully yours,
Roberto Suarez
What was the first problem he had
The ______ didn’t work well.