In order to improve the output of your business, you have to focus on the core of what makes your company tick：people. You must understand what factors influence individual workplace performance of your employees. Here are some of the most important elements. Workplace Culture and Environment People are directly influenced by their physical surroundings. They're also affected by the intangible (无形的) factors within an office， such as the company culture. If the workplace environment is dark and hostile(敌意的)， that will show in employee performance. If the workplace is positive and pleasant，good things will follow. Management and Leadership Think back to the best job you ever had， the one you really loved. In all likelihood，you had a great boss. Now consider the worst job you ever had，the one that made you hate waking up in the morning. Your boss was horrible，right? There's a saying that people don't leave their jobs； they leave their bosses. If you are looking for better workplace performance， you have to attach importance to the company management. Motivation in the Workplace Motivation is the primary force that drives a person to action. It has an effect on increasing a person's ability and willingness to work. So take the time to get to know each individual employee within your organization. In this way，you can begin to understand what motivates people on a case-by-case basis. For one person, it might be the opportunity to make a difference in the lives of others. For another person， it might be strictly money. Understanding which factors motivate which people will help you improve your leadership skills.Which of the following statements is TRUE according to the passage?