任务型阅读 The five R's are five questions that we ask ourselvesall the time in order to judge whether we're doing a goodjob for our customers, having positive vendor(小贩)relationships, and dealing with our peers(同辈人)andthose around us. Respect: Have you been respectful to whomeveryou're dealing with whether it's a customer, peer, or avendor? And we define respect not as a respect for asuperior, but a respect for someone because they walk onthis planet with you. And you give them respect equally asyou would do. Respond:Have you been responsive to the needs ofyour customer or the person you're dealing with? Manypeople say "You didn't react fast enough"and I actuallydon't agree with that philosophy. I think it's more thatyou're not responding fast enough. Reacting is a very emotional thing. Responding tosomebody involves thinking about what you're doing soyou can help them. Responding implies that you'relistening to what they want and what they're saying, andyou're trying to find a solution for them. Realistic:Have you been realistic about what you canor cannot do? If somebody comes to us with an unrealisticgoal that they need fulfill (完成), then we need toimmediately tell them that we can't do it. We will ruin ourown reputation(名誉) through over promising. Responsibility: It's easy for one person to takeresponsibility, but it's difficult in an organization whereeach person has a job to do and different people areshepherding that project. Everybody has to go into it withthe philosophy that this is my project and I own itcollectively(共同地) with everybody else, but I'm going tomake it a personal responsibility when this thing succeeds. Remembered:When you walk away from a situationwith a customer, vendor, peer, or anyone in yourorganization, are you going to be remembered positively?And if you have done all of the other four R's, I think youare going to be remembered positively. Secret to Success—Five R's Respect Men were born 1.______. So youshould 2.__________respect to everyone. Respond 3._____fast is very necessary for youto deal with the customers or the otherpersons. So you're trying to find a4.__________for them. Realistic If the 5. _________ is far over your ability,you needn't 6. _____to complete it.7.__________, it'll ruin your reputation. Responsibility In an organization, you 8.________thejob with others. Therefore, everybodymust consider himself as the 9._________. Remembered I believe you will be remembered10.____if you have done all of theother four R's.