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【单选题】

8. In responding to the customer, a good technique to ensure that you understand her correctly is asking questions.

A.
正确
B.
错误
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【简答题】10. Tickets, v________ and coupons are sent to users on their mobile phones in digital form. (a printed piece of paper that can be used instead of money to pay for sth)
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【单选题】18. Transportation industry was also ________ by government to carry the mail.​
A.
revenue
B.
intercepted
C.
subsidized
D.
autonomy
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【简答题】7. The name chosen on stamps is typically the county’s own name for itself, usually using r and shorter forms or a________. (--a short form of a word)
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【单选题】10. Great customer service should prevent a repeat contact from the customer on the same topic.
A.
正确
B.
错误
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【单选题】20. The post fostered unique American culture of ________ ideas and uncensored opinions.
A.
appreciation
B.
infrastructure
C.
innovative
D.
link
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【简答题】1. r________：the action of keeping something rather than losing it or stopping it
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【简答题】9. Nearly all stamps have some amount of text e________ in their design. (--inserted as an integral part of a surrounding whole)
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【简答题】5. They switched m________ every 10-12 miles. (--a horse that you ride on)
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【简答题】4. t ________：connected with the sense of touch​
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【简答题】10. In general, text has come to be used more s________ on stamps in recent years. (--uses sth. only in very small quantities)
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