下载APP
【简答题】
某日，乘客从某站A口进站，询问安检车站进站政策。安检回答，此过程中乘客表示安检有对其翻白眼，要投诉安检，并拿出手机打开闪光灯对安检进行拍照。客服巡视站厅时发现安检处有乘客堆积前去询问情况，并通过安检对讲机呼叫车控室安检和乘客有纠纷，客服向不满乘客解释，乘客表示现在不是问询的事情，主要是安检态度不好对乘客翻白眼。乘客进站前再次拿出手机拍安检工号，表示要投诉，安检用手遮挡工号牌，此时客服用手台跟车控室汇报有乘客有投诉意向，客服继续安抚乘客情绪，乘客回复自己赶时间便进站去往下行站台；行值询问事件原因并向值站转述，行值利用手台与客服确认事情经过，期间值站要求客服挽留乘客同时赶往现场寻找乘客，客服也前往下行站台寻找乘客，未果后返回其岗位并报车控室。 请对案例进行分析并阐述工作要求？
举报
参考答案：
参考解析：
刷刷题刷刷变学霸
举一反三
【单选题】According to a survey, which was based on the responses of over 188, 000 students, today’s traditional- age college freshmen are "more materialistic and less altruistic (利他主义的) "than at any time in th...
A.
create varying artistic interests
B.
help people see things in their right perspective
C.
help improve connections among people
D.
regulate the behavior of modem people
【单选题】According to a survey, which was based on the responses of over 188,000 students, today’s traditional-age college freshmen are "more materialistic and less altruistic (利他主义的) " than at any time in the...
A.
have never attached so much importance to moral sense
B.
have never been so financially well off as today
C.
have never been so materialistic as today
D.
have never been so interested in the arts
【单选题】Passage Two According to a survey, which was based on the responses of over 188,000 students, today’s traditional-age college freshmen are "more materialistic and less altruistic (利他主义的)...
A.
the influences of their instructors
B.
the financial goals they seek in life
C.
their own interpretations of the courses
D.
their understanding of the contributions of others
【单选题】According to a survey, which was based on the responses of over 188,000 students, today’s traditional-age college freshmen are "more materialistic and less altruistic (利他主义的)" than at any time in the ...
A.
5), the author means that ______.A. business management should be included in educational programsB. human wisdom has accumulated at an extraordinarily high speedC. human intellectual development has reached new heightsD. the importance of a broad education should not be overlooked
【单选题】According to a survey, which was based on the responses of over 188,000 students, today"s traditional-age college freshmen are "more materialistic and less altruistic (利他主义的 )" than at any time in the...
A.
have never been so materialistic as today
B.
have never been so interested in the arts
C.
have never been so financially well off as today
D.
have never attached so much importance to moral sense