Task 1
Directions: The following is a letter of complaint. After reading it, you should complete the information by filling in the blanks marked 46 to 50 in not more than 3 words in the table below.
December 10th, 2006
Dear Sirs,
I know that your company has a reputation(声誉) for quality products and fairness toward its customers. Therefore, I'm writing to ask for a replacement for a lawn mower(割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I'm enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
Letter of Complaint
Purpose of the letter: requesting a (1) for a lawn mower
Time of purchase: about (2) age
Trouble with the machine: (3)
Times of repairs so far: (4)
Money spent on repairs: more than (5)
4（）
Task 1
Directions: The following is a letter of complaint. After reading it, you should complete the information by filling in the blanks marked 46 to 50 in not more than 3 words in the table below.
December 10th, 2006
Dear Sirs,
I know that your company has a reputation(声誉) for quality products and fairness toward its customers. Therefore, I'm writing to ask for a replacement for a lawn mower(割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I'm enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
Letter of Complaint
Purpose of the letter: requesting a (1) for a lawn mower
Time of purchase: about (2) age
Trouble with the machine: (3)
Times of repairs so far: (4)
Money spent on repairs: more than (5)
