Listen and fill in the blanks. 投诉信.MP3 1) I am writing to____1___you that I am____2____with your service. 2) I feel sorry to ____3___ you, but I am afraid I have to make a ___4____about the quality of the food in your restaurant. 3) I wish to _____5__your attention to the problem that my house isn’t heated this winter. 4) I’m writing to express my ___6______with the horrible situation I have been__7____ with recently. 5) I am happy that you came to my home to ___8___ the air-conditioner in time, but it is a great________9_____that we find there is something wrong with it. 6) I would like to have this matter ___10____ by the end of this month. 7) I trust you will take my complaints _____11_______ and make a _____12_______answer. 8) It is my sincere hope that the pollution problems caused by the works will be_____ _13_______thoroughly and solved as soon as possible. I’m looking forward to your early reply.