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【单选题】

In a __ inquiry, a potential customer indicates his interest in receiving detailed information, including prices, terms of payment and terms of delivery etc.

A.
general
B.
routine
C.
specific
D.
standard
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参考解析:
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【单选题】In an inquiry response, the most important thing is to __.

A.
reply as soon as possible
B.
provide the exact information that your potential customer needs
C.
express thanks for the inquiry
D.
add additional details

【单选题】When placing an order, you’d better __.

A.
call sellers or suppliers
B.
find the order form provided by sellers or suppliers
C.
meet sellers or suppliers in person
D.
make an order form by yourself

【单选题】Which of the following statements is NOT the secret of composing good business letters in plain English? __

A.
use “you” and “we”
B.
use modern language
C.
use complicated words and long sentences
D.
use active not passive voice

【单选题】Nowadays, people advocate __ of business writing.

A.
a rather official style
B.
a rather conversational style
C.
a rather bureaucratic style
D.
a rather indirect style

【单选题】Which of the following statements on showing respect for others is NOT true __.

A.
In the workplace, showing respect for others may include listening without interrupting when others are speaking.
B.
In the workplace, showing respect for others may include not checking messages during a meeting.
C.
In the workplace, showing respect for others may include contributing to a conversation or meeting whenever you have an idea.
D.
In the workplace, showing respect for others may include double checking emails, text messages or instant messages before sending them.

【单选题】Which of the following statements on business phone calls is NOT true? __

A.
Before you pick up the phone, you'd better take some time to reflect on the purpose and topic of the call.
B.
When answering a business phone call, you'd better to pick up the phone immediately when it rings.
C.
If it is necessary to transfer a call, inform the person before doing so, to show respect.
D.
To be efficient on a phone, you'd better go into the point of your calling after a brief greeting.

【单选题】To ensure a successful business trip, use __ to stay in control of every detail.

A.
a secured international phone plan
B.
a choice of best accommodations
C.
a detailed plan of action
D.
the company’s travel policy.

【单选题】During a business trip, it’s important to __ and keep all of your receipts.

A.
use a company card to cover travel expenses
B.
track your purchases
C.
pay for item yourself
D.
create a backup plan