Smith Sports Equipment P.O.Box 1014 Tulsa, Oklahoma 74109—1014 Phone 918 555-12 Fax 918 555-0170 September 21, 2002 Mr. Michael Trigg 17 Westwood Place Quincy, MA 02171 Dear Mr. Trigg, Thank you for writing to us on September 15th about the trouble you experienced with our model 191 fishing reel(线轴) and for sending the reel to us for examination. We are sorry to hear about the difficulties you had with the release button. We have examined your reel and found the problem. It seems that a retaining pin(针) on the button spring was pushed into the side of the reel casing(包装), thereby it inoperable(不可操作的). The retaining pin is a vital yet delicate part of your reel. In order to make it function properly, it must be pushed gently. Since the pin was damaged by misuse, we are not able to refund(退还) your purchase price. We will be pleased, however, to repair your reel for $9.98 and return it to you for more hours of fishing pleasure. Please let us know your decision. I look forward to hearing from you soon. Respectfully, Ralph Montoya, Manager of Customer Relations Department When did Mr. Trigg write to the manager about the reel he bought? On ______.